1. 7-Day Free Trial
We offer a 7-day free trial for all new customers. During this period, you can cancel at any time without being charged. If you don't cancel before the trial ends, you'll be automatically charged for your selected plan.
2. Subscription Cancellation
You can cancel your subscription at any time. Upon cancellation:
- Your access will continue until the end of your current billing period
- No further charges will be made to your account
- You'll receive a confirmation email of your cancellation
- Your data will be retained for 30 days in case you wish to reactivate
3. Refund Eligibility
Refunds are available under the following circumstances:
- Technical issues preventing service usage for more than 48 hours
- Billing errors or duplicate charges
- Service not delivered as promised within agreed timeframes
- Cancellation within the first 7 days of a paid subscription
4. Refund Process
To request a refund:
- Contact our support team at info@projectfelix.com
- Provide your account details and reason for refund
- Allow 3-5 business days for review
- Approved refunds will be processed within 7-10 business days
5. Non-Refundable Items
The following are not eligible for refunds:
- Custom development work that has been completed and delivered
- Third-party service fees (domain registration, hosting, etc.)
- Services used for more than 30 days
- Refund requests made more than 60 days after purchase
6. Partial Refunds
In some cases, we may offer partial refunds based on:
- Percentage of service completed
- Time remaining in billing cycle
- Specific circumstances of the request
7. Contact Information
For refund requests or questions about this policy, contact us at:
Email: info@projectfelix.com
Response time: Within 24 hours during business days